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Account & App Usage
6 articles
Update your profile, manage login details, and learn how to use the app.
Orders & Pickups
9 articles
Track your orders, view pickup instructions, and resolve order issues.
Payments & Refunds
9 articles
Get help with payment methods, billing, and requesting refunds.
Convenient Bucks Program
8 articles
Learn how to earn, redeem, and manage your Convenient Bucks rewards.
App Features & Suggestions
6 articles
Discover app features and share your ideas for new improvements.
ID Verification & Age-restricted Items
9 articles
Understand ID checks and policies for purchasing age-restricted products.
Account & App Usage
6 questions
Update your profile, manage login details, and learn how to use the app.
I can't log into my account. What should I do?
How do I update my profile or vehicle details?
How do I choose my preferred order pick up method (in-store/vehicle delivery)?
The app is crashing or freezing. What now?
How do I add a new payment method?
How can I delete my account?
Orders & Pickups
9 questions
Track your orders, view pickup instructions, and resolve order issues.
Where can I track my order status?
I didn't receive my order. What should I do?
Some items were missing or incorrect.
How do I choose in-store pick up vs vehicle delivery?
What if I selected the wrong pump or spot numbers?
The store was closed when I arrived.
How long will the store hold my order?
Can someone else pick up my order?
What happens if I don't show up for pickup?
Payments & Refunds
9 questions
Get help with payment methods, billing, and requesting refunds.
My payment failed. What should I do?
I was charged twice for the same order.
I want to request a refund. How does it work?
When will I receive my refund?
Why was I charged even though I didn't receive my order?
Can I change the payment method after placing the order?
Is my payment information secure?
I'm having trouble with Apple pay/Google pay.
Why can't I use Convenient Bucks on the full order?
Convenient Bucks Program
8 questions
Learn how to earn, redeem, and manage your Convenient Bucks rewards.
What are Convenient Bucks and how do I earn Convenient Bucks?
How can I check my Convenient Bucks balance?
How do I use Convenient Bucks at checkout?
Can I use Convenient Bucks for the full order amount?
Why didn't I receive Convenient Bucks after my order?
Can Convenient Bucks expire?
Can I transfer my Convenient Bucks to another account?
What happens to my bucks if I cancel the order or get a refund?
App Features & Suggestions
6 questions
Discover app features and share your ideas for new improvements.
How do I search for items in stores?
How do I update my vehicle or profile info?
The app is crashing or not responding.
How do I enable notifications for any order updates?
How do I rate my experience or leave feedback?
How can I suggest a new feature or improvement?
ID Verification & Age-restricted Items
9 questions
Understand ID checks and policies for purchasing age-restricted products.
How does ID verification work in the Convenient App?
Why do I need to upload my ID for alcohol related orders?
How do I upload my ID for verification?
The app is not accepting my ID upload. What should I do?
My ID was rejected. Can I try again?
Is my ID information stored securely?
Can I use someone else’s ID to pick up the order?
The app can’t access my camera for verification.
Do I need to verify my ID every time I place an order?
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